DELIVERY INFORMATION

Oak Furniture King is proud to be able to offer a free UK mainland delivery service across our entire product range.

We are committed to providing a quick and efficient delivery service on all our products. The following points cover the most important delivery information, if you have further questions please contact our customer service team on 0121 667 2128 .In most cases you will receive your furniture as quickly as possible and we will ensure that the gap between order date and delivery date is kept minimal. For special instances we are happy to postpone delivery until you are ready to receive your furniture, please let our customer service team know what suits best.Our free delivery service covers most parts of mainland England, Scotland and Wales. However we’re unable to deliver to the following postcodes BT, AB, GY, HS, IM, IV, JE, KW, LD, ZE, PA, PH. If you are unsure of whether or not we can deliver to your area please contact our customer service team on 0121 667 2128 before placing your order online. Deliveries to Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Isle of Wight are not possible at this time. We will not only take each item to the room of your choice but we will also call you prior to arrival so that you don’t have to wait in all day.

Pre-Christmas Delivery

Our little elves are working really hard to ensure all orders will be dispatched in time for Pre-Christmas Delivery. Please help us by ordering as early as possible or at the very latest by the 18th December to avoid disappointment, this is only applicable to items which have 'Delivery Available in 5 days' or '7 days' labels attached. Any orders placed after the 18th and up to the 22nd will be dispatched with the carrier but are not guaranteed for Christmas delivery. All orders placed after the 22nd will not be dispatched until the 2nd January. Please contact our customer service team if you require any further clarification on delivery.

We use a range of carriers and request you keep an eye out for your dispatch email which will provide full information of the carrier who will be delivering your items. Please also ensure we have up to date contact information to avoid any issues with delivery.

The main services we may use which will be quickest and most efficient delivery service to ensure the items are delivered in good time and with minimal man handling to avoid damage would be our Pallet Express Service. The items are dispatched on a pallet which will be securely wrapped and delivered as close to the property as possible, unfortunately this service is unable to offer delivery inside the property. We will stay in contact with you throughout the whole journey to ensure your items reach you safely and in time.

If you do encounter any issues please contact our customer service team on 0121 552 0331 who will be happy to resolve any issues you may have.

Handy tips for the delivery to make it easy for you and us

Measure furniture and points of access into your home before placing your order. Access around doorways and stair cases is especially important and these areas can often be tricky to negotiate.Is your road and property lorry friendly? It’s a good idea to move cars off narrow drive ways to ensure the delivery team has enough room to get your goods on to the property.Hardwood furniture is very heavy so please make it as easy as possible for our delivery team to access your home. You know your property better than anyone else so it’s always good to be there yourself to guide the delivery team and make sure everything runs smoothly.If you are unable to be there yourself please ensure someone above the age of 16 is at the property to take the delivery on your behalf. The delivery team will require a signature on delivery.Please note our drivers are not allowed to remove their shoes due to safety reasons and unable to unwrap or assemble any items. Carefully check furniture and retain the original packaging. Please be careful when removing packing to ensure that it stays intact as you will need this in case you wish to return the item to us. Please check your order for damage or missing parts. Retain the packing until you are completely satisfied that there are no issues with your order.

Our Premium two man delivery service in five steps

As soon as you receive your order confirmation email please check it to ensure all information is correct. Please carefully check that contact numbers are relevant, the current and correct delivery address is correct. If any part of your order is incorrect please inform us immediately by calling our customer services team on 0121 667 2128 . After receiving your order confirmation email the sales team will process your order and forward the details on to our dispatch team who will organise your delivery and communicate with you next. Our dispatch team will endeavour to schedule your delivery for the earliest possible date on the next available delivery run. The dispatch team will then contact you via email within 10 working days of the order being placed to advise an exact date of delivery.We will endeavour to plan and inform you of delivery as soon as possible but please be aware that delivery dates to certain postcodes and during exceptionally busy periods can take up to 14 days from the order date. Please note, our dispatch team will normally communicate via email so that we have a written log of all communications. If you have limited email access or prefer to be contacted by phone to discuss delivery please add a note in the comments box when placing your order online or call our customer services team on 0121 667 2128 . Please be aware that once a delivery date has been agreed, if the delivery fails due to you not being available there will be a re-delivery charge of £40.

Palletised Delivery Service

The following information applies to any order assigned for delivery by our express palletised delivery service and differs from our premium delivery service process. This method of delivery will be used during exceptionally busy periods or to areas that are not covered by our in house delivery team. Please be aware that this is a one man palletised delivery service to the first point of entry to your property. If access ways are clear the driver will be able to deliver the pallet onto your driveway or garage for unwrapping at a later time.Your furniture will be securely strapped and wrapped on a pallet which is weatherproof and there will be need of an able bodied person at the delivery address to assist with carrying the furniture into your home. Our dispatch team will normally contact you two working days prior to delivery with an exact date for delivery of your furniture. If the date offered to you is not convenient please reply to the email or contact our customer services team on 0121 667 2128 as soon as possible before the delivery date to re-arrange.Please note your delivery will be made between Monday and Friday, the pallet carrier does not offer a weekend service. The pallet carrier will normally use a large lorry aided by the use of a pallet truck.In the event of a return for non-faulty items due to aborted delivery or circumstances beyond Oak Furniture King’s control, the customer will be subject to return costs or re-delivery charges.

Specialist Express parcel carrier

The following information applies to any order assigned for delivery by a specialist express parcel delivery service. This method of delivery will be used for an order that weighs less than 30kg and differs from our premium delivery service process. Once the dispatch team have booked the parcel in for collection by the parcel carrier, they will email you with the tracking details for your delivery. You will be able to track your delivery via a link to the parcel carrier’s website. The parcel carrier will normally deliver your order within 24-48 hours of dispatch from our warehouse. Please note the parcel carrier is unable to offer a timed or weekend delivery service. If you are not available when the parcel carrier attempts to deliver your order a calling card will be left with full details on how to contact the carrier to re-arrange delivery for a suitable date. In this instance you will need to contact the parcel carrier within 48 hours of the attempted delivery to re-arrange for a suitable date.If you fail to contact the carrier within 48 hours of the attempted deliver the goods may be returned to us in which case a re-delivery charge will apply.

Express Delivery

Express delivery is facilitated via our pallet delivery service, where goods are delivered on a wooden pallet as close to your property as possible but cannot be bought inside the home by the driver. It's a great option if you need delivery of your furniture quickly for a party or function or simply don't want to wait the standard delivery time. Please refer to the "Palletised delivery service" section above for more details on this delivery method. Items with a length of more than 200cm are exempt from our next day delivery offer.

Please note: We do not currently offer assembly services.